# Terms of Service — Vebit > **DRAFT for legal review.** Replace `[BRAND]`, `[COMPANY_NAME]`, `[KT]`, > `[ADDRESS]`, `[EMAIL]`, `[JURISDICTION]` before publishing. **Effective date:** [DATE] **Last updated:** [DATE] --- ## 1. Acceptance By creating an account or using **[BRAND]** ("the Service"), you ("you", "Customer") agree to these Terms. If you're using the Service on behalf of a company, you represent that you have authority to bind that company. The Service is operated by **[COMPANY_NAME]** (kt. [KT]), [ADDRESS], Iceland ("we", "us"). ## 2. What the Service does [BRAND] is a SaaS platform for tradespeople to manage: - Time tracking for staff - Projects and tasks - Receipts (nóta), materials, invoicing - Integrations (e.g. Payday) - Related field-management features We continuously improve the Service. Features may be added, changed, or removed; material changes will be communicated in advance. ## 3. Accounts ### 3.1 Eligibility You must be at least 18 and legally able to enter contracts. ### 3.2 Account types - **Owner**: registers the company, manages billing and team members - **Project Manager (PM)**: granted by Owner, can manage projects and tasks - **Staff**: invited by Owner or PM, basic per-user access ### 3.3 Account security You are responsible for keeping your password confidential and for all activity under your account. Notify us immediately at **[EMAIL]** if you suspect compromise. ## 4. Trial and subscription ### 4.1 Trial New customers get a **30-day free trial**. No credit card required for the trial. We may extend or shorten the trial at our discretion (communicated in writing). ### 4.2 Subscription tiers and pricing Pricing is published at vebit.is/pricing and may be changed with 30 days' notice to existing customers. Current tiers (as of effective date): - **Lítill**: 6,900 kr/mán + VSK — up to 5 staff - **Miðlungs**: 14,900 kr/mán + VSK — up to 15 staff - **Stór**: 29,900 kr/mán + VSK — unlimited Charges are monthly in advance. Failure to pay → 7-day grace period, then read-only mode, then account suspension after 30 days. ### 4.3 Cancellation You can cancel at any time from the Account Management page. Cancellation takes effect at the end of the current billing period. We do not pro-rate refunds for partial periods, except where required by law. ### 4.4 Refunds We don't offer refunds for partial periods. If you believe you were billed in error, contact **[EMAIL]** within 14 days of the charge. ## 5. Data ownership and use ### 5.1 Your data You retain all rights to data you upload (customer info, project details, receipts, photos, time entries, etc.). We only process this data to provide the Service. ### 5.2 Our license to process You grant us a non-exclusive, worldwide license to host, copy, transmit, and display your data **solely as needed to provide the Service to you**. ### 5.3 Data export and deletion You can export your data at any time (CSV / JSON). On cancellation, we keep your data for 30 days (recovery window), then delete it on request or in 30+30 days automatically. ### 5.4 Data processing agreement (DPA) For business customers handling personal data of employees/customers, our DPA is part of these Terms. We act as data processor; you remain controller. DPA available at vebit.is/dpa or on request. ## 6. Acceptable use You may not: - Use the Service to do anything illegal under Icelandic or EU law - Attempt to reverse-engineer, scrape, or copy our software - Resell or sub-license the Service without written permission - Probe, scan, or test vulnerabilities except via our responsible-disclosure program (security@vebit.is — coming soon) - Submit content that is unlawful, defamatory, infringing, or harmful - Use the Service to spam your own staff or customers We may suspend or terminate accounts that violate these rules. ## 7. AI features Some Service features use AI (voice-to-task, auto-categorize nóta, etc.): - Text sent to AI providers is processed under zero-retention agreements (e.g. Anthropic — text deleted immediately after response) - AI outputs are **suggestions**, not guarantees of accuracy. You review before acting on them - Do not submit sensitive content (e.g. medical records, payment card data) to AI-powered features ## 8. Service availability We aim for high uptime but make no SLA on the trial / Lítill tier. Higher tiers may include uptime credits — see vebit.is/pricing. Scheduled maintenance is announced at least 48 hours in advance via email to Owner accounts. ## 9. Integrations (third-party services) If you connect third-party services (Payday, Stripe, etc.), you authorize us to exchange data with them on your behalf. We are not responsible for those third parties' actions, outages, or pricing. ## 10. Intellectual property The Service software, branding, and design are owned by us. You receive a license to use the Service for its intended purpose. You may not copy, modify, or distribute our software. ## 11. Disclaimer of warranties THE SERVICE IS PROVIDED "AS IS", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. ## 12. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. (Note: this does not limit liability for gross negligence or willful misconduct, or where Icelandic law prohibits such limitation.) ## 13. Indemnification You agree to indemnify us against claims arising from your use of the Service that violates these Terms or applicable law. ## 14. Termination We may suspend or terminate accounts that violate these Terms with notice appropriate to the severity. On termination, your access ends; your data remains recoverable for 30 days. ## 15. Changes to Terms We may update these Terms. Material changes are communicated at least 30 days in advance by email to Owner accounts. Continued use after the effective date = acceptance. ## 16. Governing law and disputes These Terms are governed by Icelandic law. Any dispute will be resolved in the courts of [JURISDICTION], Iceland. ## 17. Contact - Email: **[EMAIL]** - Mail: **[COMPANY_NAME], [ADDRESS], Iceland** --- *This is a DRAFT. Get reviewed by an Icelandic SaaS lawyer before publishing.* ### Items the lawyer should pay particular attention to 1. Limitation of liability — is the formulation enforceable under Icelandic consumer law? May need to be limited differently for B2C vs B2B. 2. Indemnification — Icelandic courts may not enforce broad indemnities against consumers. 3. AI clause — is our description of zero-retention / suggestion-only accurate and protective enough? 4. Auto-renewal language — Icelandic law has specific consumer protections around automatic renewals; verify our cancellation flow complies. 5. Data export / deletion timelines — match what GDPR requires (without delay = max 30 days).